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Privacy Policy

Effective Date: 2026.10.21

1. Overview

KRAFTON, Inc. ("Company", “we”, “our”, or “us”) processes your (“you”, or “user(s)”) personal information in the course of providing all services ("Service(s)"), including but not limited to websites and APIs(playground). We comply with applicable laws and regulations in the countries and regions where we conducts business, and establish and disclose the following Privacy Policy ("Policy") in order to protect users' personal information promptly and smoothly deal with the complaints related thereto.

1) Scope of the Privacy Policy

We provide and operate various Services, and each Service may have a separate privacy policy.

This Policy applies to "Raon-1 mini” (the "Service(s)”) and explains your rights regarding the processing of personal information, as well as how to communicate with us. This does not apply to personal information processed on other companies’ websites or applications linked to the Service.

2. What Information Do We Collect

We will collect and use the following categories that may directly or indirectly provide or operate our Services.

We may use non-personal information, including data generated during the user's Service usage history (e.g. service information, account activation status, access record, IP address, language, country, etc.), for purposes such as analyzing the Service usage environment, improving the Service, and to improve the quality of the Service.

1) Personal information that you provide directly

  • Name, email address, password, affiliation, role, intended use, and (*)prompts(text), to provide and operate
  • Email address and inquiry details when using customer support Services

(*) Prompts are stored for providing responses, improving the Service and generating usage statistics, and are deleted 14 days after storage. We do not use the original data as is; where you have consented, we pseudonymize personal information so that individuals cannot be identified, and use the pseudonymized data to train, evaluate and improve AI models.

(*) Please be careful not to enter unnecessary personal information (such as names, contact details, or unique identification information) or sensitive information in your prompts when using the Service.

2) Personal information we collect automatically

We collect your personal information automatically as below.

  • User identifier
  • Consent history (i.e. legal document such as Terms of Service, and Privacy Policy, etc.) (such as user identifier, type and version of legal document, consent date and time)
  • Cookies (language setting, login session) and login records (login time, IP address)
  • Service usage information (such as IP address, browser type, request path, status code, language setting, API key, model used, token usage, cost, latency, request status, etc.)

3. How We Use Your Information

We process your personal information for the following purposes.

  • To identify users and confirm their intent to use the Service
  • To provide and operate the Service
  • To analyze the Service usage environment and improve usage experience
  • To improve the quality of the Service
  • To manage inquiries and requests
  • To support Service failures and stability
  • To prevent illegal or unauthorized use
  • To secure and protect your account
  • To restrict violations of laws and our Terms of Service
  • To analyze Service usage patterns and trends and generate statistics
  • (if applicable) To research AI models, improve service quality and develop new services (AI models)

We will notify you of relevant matters and obtain your consent in order to legally process your personal information, but if permitted by applicable laws and regulations in the country or region where we operate its business, your personal information will be processed based on one of the following legal grounds.

  • When necessary to perform a contract with a user or take measures at the user's request in the course of the process of concluding a contract
  • When there are special regulations in the law or it is inevitable to comply with legal obligations
  • When it is deemed necessary for the significant interests of the user or a third party
  • When it is necessary to investigate and take measures to prevent fraudulent registration and use, security, privacy, and restrict violations of laws and our Terms of Service
  • When personal information processing is necessary to pursue legitimate interests of us or a third party within the scope that does not infringe on your privacy rights, interests, and freedom
  • When it is necessary to achieve the legitimate interests of us manifestly superior to the rights of the user. In such cases, processing shall be allowed only to the extent the processing is substantially related to our legitimate interests and does not go beyond a reasonable scope.

4. How We Share Your Information

We use personal information within the scope notified in "3. How We Use Your Information". In principle, we do not use or share any personal information beyond the scope without your prior consent. However, exceptions are made in the following cases.

1) When there is an obligation to share personal information in accordance with relevant laws and regulations

  • We may provide personal information in accordance with lawful procedures, such as when an administrative agency or investigative agency requests the provision of personal information in accordance with relevant laws and regulations, in the form of a warrant or a written document stamped with the seal of the head of the agency.

2) When outsourcing certain tasks to third parties

  • We may provide and operate tasks such as cloud computing services and sending verification emails to third parties for service operation, etc. We have stipulated matters for the safe management of personal information for the relevant trustee, and some of the outsourcing tasks are processed overseas.

5. Cookies and Related Technologies

We may automatically collect and use your personal information to analyze the Service usage environment and improve usage experience. When you use our Services, we or third parties may use cookies and similar technologies, or collect data about your machine or device, for fraud prevention, security and authentication purposes.

In the course of providing the Service, we collect and use the following essential cookies. These cookies are strictly necessary to operate the Service and are always active to ensure the Service’s functionality and smooth use.

  • Cookie name: NEXT_LOCALE
  • Cookie group: raon-mini.krafton.ai
  • Cookie owner: First party
  • Retention period: 7 days

6. International Transfer of Personal Information

We provide and operate the Services globally so we may transfer your data directly to other regions (i.e.United States, and Korea) where you are located in. When your personal information is transferred, stored, or processed overseas, we take reasonable measures to protect the privacy of your personal information, including, where appropriate, entering into confidentiality and standard contractual provisions with suppliers. The transfer of personal information overseas is essential for the operation and provision of Services. If refused, the Services cannot be provided.

7. Retaining and Deleting Personal Information

In principle, the personal information is destroyed when the purpose of collecting and using personal information is achieved. Examples of achieving the purpose of collecting and using personal information are as follows:

  • When the user requests withdrawal of membership or deletion of their personal information
  • When we terminate the provision of services
  • When the processing of the inquiries or complaints is completed

When personal information is stored in physical form we will shred or incinerate the forms, or it is stored electronically we will delete using technical measures in a way that the information cannot be copied. However, we may retain your personal information even after you withdraw your account or we have ceased providing Services to you, if it is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud, cheating or abuse, or enforce this Policy or other agreements we may have with you.

8. Our Policy Concerning Minors

This Service is not directed to children under the age of 14 (“children”), and we do not intentionally collect personal information from children. At the application stage, we ask users to confirm directly that they are 14 years of age or older.

If a legal guardian believes that a child’s personal information is being processed through the Service, please contact our Privacy Officer by email. We will promptly guide you through the account withdrawal or personal information deletion process.

9. Links and Third-Party services

If you click on a link to a third-party website, including but not limited to advertisements, you will leave our website and go to the website you selected. Since we cannot control the activities of third parties, so we can’t guarantee that they will adhere to the same privacy and security practices as we do. If you visit a third-party website linked to the Service, please check their Privacy Policies of the site before providing personal information.

10. Security of Your Information

We establish and apply the following optimal management, technical, and physical protection measures to prevent the loss, theft, leakage, forgery, alteration or damage of personal information.

1) Managerial Protection Measures

  • Establishment and implementation of internal management plans, regular employee training, supervision of security compliance of contracted companies, etc.
  • Operation of information security and privacy management systems certified under ISO/IEC 27001 (Information Security Management System), ISO/IEC 27701 (Privacy Information Management System), and ISMS-P (Information Security & Personal Information Management System).

2) Technical Protection Measures

  • Management of access to personal information processing systems, installation and operation of access control systems, encryption of personal information, installation and operation of security programs, etc.

3) Physical Protection Measures

  • Access control of server room, data storage rooms, etc.

4) Implementation of and compliance with the Policy

  • We check the implementation of the Policy and the compliance of the controller, and if any problem is found, we immediately correct and rectify.
  • However, we are not responsible for any problems caused by the leakage of personal information, such as passwords due to your own negligence or problems on the Internet.

11. Your Privacy Rights

You may exercise the following rights at any point in time in connection with your personal information. To exercise such rights, please email us at privacy@krafton.com or raon.krafton.ai@krafton.com to request your rights. Please note that at least your email address will be required to submit a request, and additional information may be required so we can verify you. If you exercise your rights via email, you must specify the right(s) you wish to exercise. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. However, we may decline to process requests which are not otherwise required by applicable law.

1) Right to Know & Right to Access

You have the right to request the following information from us up to two times within a 12-month period, you can request us by email.

a. the categories of personal information that we have collected from you over the past 12 months or since launching this Services, and the specific pieces of personal information we have collected from you;

b. the categories of sources from which personal information was collected;

c. the business or commercial purposes for which personal information is collected;

d. the categories of personal information that we have disclosed for a business purpose or sold during the past 12 months or since launching this Services, and

e. (if applicable)the categories of third parties to whom the information was disclosed or sold.

2) Right to Delete

You have the right to request that the personal information collected from you be deleted. However, we collect minimum personal information from you to provide you a Service. If you ask us to delete required items, you may no longer be able to access or use our Services. To submit your request, please email to us privacy@krafton.com or raon.krafton.ai@krafton.com. Some personal information may be exempt from such requests under law. We may still retain your personal information to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud, cheating or abuse, or enforce this Policy or other agreements we may have with you.

3) Right to Correct

You have the right to correct your personal information. You can edit your personal information through email to privacy@krafton.com or raon.krafton.ai@krafton.com.

4) Right to Non-Discrimination

You have the right not to be discriminated against for exercising these privacy rights. We will not deny, or offer you different items or services when you request your privacy rights.

12. Amendments

We always post the latest privacy policy through "Privacy Policy" at the bottom of the website. We can change the Policy, and if there is a significant change we will notify you in a way that is easy to understand. If the user does not agree to the changes and does not wish to use the Services anymore, you may withdraw your account. If you continue to use the Services after the changes are notified or posted on the Services, it will be considered as consent to the changed policy. In addition, we will separately request your consent if required by relevant laws.

You can view the previous privacy policy through the "Effective Date" at the top of this page.

13. Contact Us

If you have any questions about this policy or our processing of your personal information, please contact us at your convenience. We endeavor to fully answer your request in good faith.

Appendix. SUPPLEMENTAL TERMS – JURISDICTION SPECIFIC

This portion of our Policy applies to residents of the jurisdictions indicated below. In the event of a conflict between the Policy and this section, this section supersedes and controls.

1. EEA and UK

1) Representative

If you are located in the European Economic Area (EEA) or the UK, you may lodge a complaint with an applicable data protection authority for your country or region where an alleged infringement of applicable data protection law occurs. You may also submit a request to exercise your rights with our representative. This representative is only for EEA or the UK residents. If a user residing in another country submits a request, the response time may vary depending on the data protection laws of that country.

Our representative in the EU is VeraSafe Netherlands BV, located at Keizersgracht 555, 1017 DR Amsterdam, Netherlands. To contact, please use the form available here: https://verasafe.com/public-resources/contact-data-protection-representative.

Our representative in the UK is VeraSafe United Kingdom Ltd., located at 37 Albert Embankment, London SE1 7TL, United Kingdom. To contact, please use the form available here: https://verasafe.com/public-resources/contact-data-protection-representative.

2) International Data Transfer

If we transfer your data outside of the EEA to a country that is not recognized by the European Commission as ensuring an adequate level of data protection, we endeavor to apply suitable measures to safeguard your personal data in accordance with applicable data protection and privacy laws. These safeguards may include data transfer agreements implementing the most recent standard contractual clauses (a form of data transfer agreement pre-approved by the European Commission as providing adequate safeguards for personal data). You may ask for a copy of such appropriate measures by contacting us as set out in this Policy. We otherwise transfer personal data with consent; to perform a contract with you; or to fulfill a compelling legitimate interest in a manner that does not outweigh your rights and freedoms.

3) Pseudonymized Data and AI Model Training

We process your prompts to train, evaluate and improve our AI models only on the basis of your consent (Article 6(1)(a) of the GDPR and the UK GDPR). Giving consent is optional, and you can use the Service without consenting. We delete the original prompts and outputs 14 days after storage and use only pseudonymized data, from which personal identifiers have been filtered out, for this purpose. You may withdraw your consent at any time, free of charge, via “Account settings – Data usage – Use of data for AI model training and performance improvement”, or by contacting us as set out in this Policy. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. After you withdraw, we will not use your data for model training, but information already used to train a model may be difficult to remove individually.

2. United States

1) Privacy Rights for United States Users

Several U.S. states provide their residents with rights to:

a. Confirm whether we process their personal information;

b. Access and delete certain personal information;

c. Take their data from one location to another (data portability);

d. Opt-out of personal data processing for targeted advertising and sales;

e. Correct inaccuracies in their personal information, taking into account the information’s nature and processing purpose; and

f. Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise any of these rights submit a request form to our email. To appeal a decision regarding a consumer rights request, follow the instructions in the written notice we will provide to you.

Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out right may submit a request to this designated address: (e-mail: privacy@krafton.com or raon.krafton.ai@krafton.com). However, please know we do not currently sell data triggering that statute’s opt-out requirements.

2) California

If you are a California resident, you may have additional rights as detailed below.

We will collect and use the following categories of personal information about you:

a. Identifiers, such as name, email address, password (hash), affiliation, role, etc.

  • How collected: When you access or use our Services, we collect this directly or indirectly from you.
  • How disclosed: With affiliates, subsidiaries, and service providers (e.g., cloud storage service provider)

b. Characteristics of protected classifications such as language settings, etc.

  • How collected: When you access or use our Services, we collect this directly or automatically from you.
  • How disclosed: With our affiliates, subsidiaries, and service providers (e.g., cloud storage service provider)

c. Internet or other network activity, such as browsing behavior while using our Services (e.g., browser type, request path, etc.), identifiers such as IP address.

  • How collected: When you access or use our Services, we collect this automatically.
  • How disclosed: With our affiliates, subsidiaries, and service providers (e.g., cloud storage service provider)

d. Geolocation information obtained by IP address.

  • How collected: When you access or use our Services, we collect this automatically.
  • How disclosed: With our affiliates, subsidiaries, and service providers (e.g. cloud storage service provider)

e. Audio, electronic or similar information such as prompt(text), etc.

  • How collected: When you use our API, we collect this directly from you.
  • How disclosed: With our affiliates, subsidiaries, and service providers (e.g., cloud storage service provider)

We determine the retention duration for each of the categories of personal information listed above based on our business or commercial purposes for obtaining the information, our legal or regulatory requirements applicable to such information, and in relation to litigation or to protect our rights.

Your California Privacy Rights

You may exercise the following rights some rights are described in “11. Your Privacy Rights” at any point in time in connection with your personal information. To exercise such rights, please email us at privacy@krafton.com or raon.krafton.ai@krafton.com to request your rights.

You may also withdraw your consent to the use of your data for AI model training at any time via Account settings – Data usage – Use of data for AI model training and performance improvement.

Please note that at least your email address will be required to submit a request, and additional information may be required so we can verify you. If you exercise your rights via email, you must specify the right(s) you wish to exercise.

We will verify your identity and respond to your request within 45 calendar days. If necessary, we may take up to an additional 45 days to respond, for a maximum total of 90 days from the day the request is received, in which case we will notify you to explain the reason for the delay.

Right to opt-out of Selling and Sharing

You have the right to opt-out of the selling and sharing of your personal information as defined by California law by requesting that your personal information not be sold or shared in any form.

HOWEVER, WE HAVE NOT “SOLD” PERSONAL INFORMATION TO THIRD PARTIES AS THAT TERMS IS DEFINED BY THE CCPA WITHIN THE PAST 12 MONTHS. ALSO, WE HAVE NOT “SHARED” PERSONAL INFORMATION WITH THIRD PARTIES FOR THE PURPOSE OF CROSS-CONTEXT BEHAVIORAL ADVERTISING.

Rights for California Minors

Minors under the age of 16 have the right to request the deletion, correction, or copies of information publicly posted by you, such as on forums or bulletin boards.